Shipping & returns
Free shipping available for all orders.
Standard delivery time of 3-5 working days in Sweden and up to 10 working days for orders outside of Sweden. We dispatch products within 24 hours (excluding bank holidays and weekends) of receiving the order.
You will receive an order confirmation to the email provided at checkout, with your order details and shipping information.
We accept returns of all unopened items in its original packaging within 14 days of receipt for a full refund minus any shipping fees.
If you wish to return or exchange any item(s), please contact us on firstname.lastname@example.org with your name, order number as well as what item(s) you wish to return.
We will then send you a return order form, which must be returned with the item(s).
Package the item(s) carefully and send them to us, together with the return order form. The address is:
Skintology Stockholm AB
120 47 Enskede Gård
We refund the amount of your order to the card you used for payment within 14 days of the date we receive the returned item(s).
If you have paid using Klarna: Log in to “My Klarna”, after returning the item(s), and Klarna will manage your refund.