Here are the most Frequently asked questions we receive. Can't find the answer to your question? feel fre to contact us on firstname.lastname@example.org or +46 (0)8 710 10 75
What is bio cellulose?
- Our bio cellulose sheet is made from fermented coconut juice. By adding bacteria to the coconut and letting it ferment for a few days a jelly substance will form. Sound weird? Don’t worry it is completely safe for skin. The bio cellulose is actually both hydrating and anti-inflammatory. And let’s not forget about the cooling, de-puffing effect it has on skin.
Does Skintology use animal testing?
- No, Skintology does not test products on animals. It is illegal to use animal testing for products and ingredients sold in the EU.
Are Skintology’s products available in China?
- No, Skintology is not available in China through any re-sellers/distributors, as they require animal testing on all imported products. There are exceptions for so-called cross-border online retail, and as we offer global shipping, all products sold through our web shop is part of that exception.
Are Skintology’s products vegan-friendly?
- All products are not vegan-friendly. The ones that are vegan-friendly are clearly marked with “Vegan” on the product pages.
Are Skintology’s products allergy free?
- We cannot guarantee allergy free products as everyone reacts to different materials. When using fragrace Skintology uses synthetic fragrance to avoid allergens that can be found in essential oils (natural fragrance).
Does Skintology’s products contain parabens?
- No. Although parabens are a very safe preservative in cosmetics, we have chosen to use alternative preservatives due to consumer preference.
Can I use Skintology’s products when I’m pregnant?
- We do not discourage use of Skintology’s products while pregnant. However, if you feel unsure, ask your doctor/midwife for advice.
Why is there a tingling sensation in the skin when I use the AHA mask?
- The AHA mask can cause a slight tingling sensation in the skin, it is nothing to worry about and quite common when the skin is surface dry. AHA products can be combined with hydrating products. If your skin is dehydrated, try our Thirst Quench mask first for a couple of times before using Fresh Start mask.
Why can't I find the concentrations of actives on your products?
Due to different ways of both calculating and communicating concentrations, we have chosen not to state any.
For example, hyaluronic acid is a white powder that must be mixed with water before adding it to the rest of the formulation. As the powder is not easily solved, it is possible to buy ready-made solutions of hyaluronic acid and water. These solutions normally contain 1-2% hyaluronic acid. This means if you use 5% hyaluronic acid solution, the actual concentration of pure hyaluronic acid is 0,05-0,1%. However, some ingredient suppliers then claim the INCI of the solution to be only sodium hyaluronate, not water (and) sodium hyaluronate. This makes it possible for brands to claim the hyaluronic acid concentration to be 5%.
This example can be applied to more ingredients, which is why we focus only on making great formulas that will do great things for your skin instead of the quantity of specific ingredients.
Please note that this is a general example and not an example of a specific supplier, brand or product.
How much is the shipping?
- Free shipping is available for all orders in Sweden. International shipping starts from 50 SEK (approx. €5) and free shipping is available for orders over 500 SEK (approx. €50.)
How do I return a product?
- We accept returns of all unopened items within 14 days of receipt for a full refund minus any shipping fees.
If you want to return or exchange your product, please contact us on email@example.com with your name, order number as well as what product/products you want to return before returning anything.
Is the packaging of Skintology’s products possible to recycle?
- Yes, the packaging can be recycled. As a company we also pay a yearly fee towards recycling, you will find the symbol for recycling on the back of our products.